Last Updated: January 2025
At Jane Hood Art, we strive to ensure you are completely satisfied with your purchase. This Refund and Returns Policy outlines your rights and how to proceed if you wish to return an item or request a refund in compliance with UK laws, including the Consumer Contracts Regulations and the Consumer Rights Act 2015.
1. Your Right to Cancel
Under the UK Law, you have the right to cancel your order within 14 days of receiving your goods for any reason.
To cancel an order:
Contact us at buddhajane@hotmail.co.uk or 07979901784 within 14 days of receiving your goods.
Return the goods to us within 14 days of notifying us of your cancellation.
Items must be unused, in their original packaging, and in resellable condition.
A full refund, including the cost of standard delivery, will be issued within 14 days of receiving the returned item or proof of postage. Enhanced delivery costs (e.g., express delivery) are non-refundable.
2. Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, you are entitled to:
A full refund,
A replacement,
Or a repair (where applicable).
How to report faulty or damaged items:
Notify us within 30 days of receiving your goods.
Provide details of the fault or damage, including photos if possible.
Return the item following our instructions.
If the fault is reported after 30 days, we will offer a repair or replacement. If neither is possible, we will issue a full or partial refund.
3. Return Process
To return an item:
Contact us to obtain a return authorisation and instructions.
Package the item securely, including all original components, and return it to the address provided.
Retain proof of postage for your records.
4. Refund Processing
Refunds will be issued to your original payment method within 30 days of:
Receiving the returned item, or
Receiving proof of return (whichever comes first).
5. Return Delivery Costs
For faulty, damaged, or incorrect items: We will cover the cost of return shipping.
For cancellations or unwanted items: You are responsible for return shipping costs unless otherwise agreed.
6. Contact Us
For any questions or to initiate a return, please contact us:
Email: buddhajane@hotmail.co.uk
Phone: 07979901784
Address: 2 White Horse Cottages, Watchet, England TA23 0JZ, United Kingdom
Thank you for shopping with Jane Hood Art.